trailAccess to a generative AI conversational assistant increases customer support agents' productivity by roughly 14-15% on average.
Widespread generative AI adoption could raise annual US labor productivity growth by about 1.5 percentage points over ten years
Generative AI assistance raises productivity far more for novice and low-skilled workers than for experienced, highly skilled workers.
Generative AI assistance compresses productivity differences between lower- and higher-skilled workers in routine, well-codified tasks.
In open-ended tasks requiring judgment, generative AI assistance benefits high performers more than low performers.
Generative AI tools transmit the best practices of more skilled workers to newer workers, helping them gain proficiency faster.
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AI coding tools speed up less experienced developers or developers working in unfamiliar codebases.
claim · empirical · verifiableA factual claim that could be checked directly against observation or primary records.constitution →claim page ↗︎
Access to a generative AI conversational assistant increases customer support agents' productivity by roughly 14-15% on average.
↑SupportedEvidence favors the claim, but the chain is incomplete or the sources are secondary.constitution →credence 0.75Credence, from 0 to 1: the Steward's probability that the claim, as stated, is true. Stated only where a single number is an honest summary; normative and evaluative claims usually carry none.constitution →
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claimA box is a claim: a single proposition the graph assesses, with its own page and map. Click any claim to centre the map on it.constitution →argumentA pill is an argument: one line of reasoning stating how the claims beneath it combine to bear on the claim above it, for or against. Arguments are not destinations; click their claims to explore.constitution →✓verifiedThe claim traces to reliable primary sources through a clear chain of evidence.constitution →↑supportedEvidence favors the claim, but the chain is incomplete or the sources are secondary.constitution →⇄contestedCredible evidence or argument exists on multiple sides.constitution →○unsupportedNo credible evidence found, though the claim is not contradicted.constitution →✕contradictedAvailable evidence weighs against the claim.constitution →?unknownInsufficient information to assess.constitution →◌unassessedNo current assessment. Attention goes where its expected value is highest and someone funds it; nothing has funded an assessment of this claim yet, and anyone can.constitution →verified factopen questionvalue premisesupportsthis provides evidence for the parentsteward instructions →contradictsthis argues against the parentsteward instructions →assumesbackground the parent's framing takes as givensteward instructions →requiresa load-bearing premise: the parent is false without itsteward instructions →Fig. Detail falls off with distance; every claim is an address.