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trailGenerative AI assistance raises productivity far more for novice and low-skilled workers than for experienced, highly skilled workers.
Generative AI tools transmit the best practices of more skilled workers to newer workers, helping them gain proficiency faster.
Access to a generative AI conversational assistant increases customer support agents' productivity by roughly 14-15% on average.
Skill-leveling evidence from task experiments· for
Generative AI assistance compresses productivity differences between lower- and higher-skilled workers in routine, well-codified tasks.
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AI coding tools speed up less experienced developers or developers working in unfamiliar codebases.
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Reversal in open-ended judgment tasks· against
In open-ended tasks requiring judgment, generative AI assistance benefits high performers more than low performers.
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Generative AI assistance raises productivity far more for novice and low-skilled workers than for experienced, highly skilled workers.
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