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Generative AI at Work
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Access to the tool increases productivity, as measured by issues resolved per hour, by 14% on average, including a 34% improvement for novice and low-skilled workers but with minimal impact on experienced and highly skilled workers.
Access to a generative AI conversational assistant increases customer support agents' productivity by roughly 14-15% on average.
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- https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4426942
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- Aug 24, 2026Entered the graphEntered the graph; no copy stored